Back Design
Design
01// Design
Capabilities
Customer Experience (CX)
Service Design (SD)
Product Design (PD)
User Experience (UX)
User Interface (UI)
As astute, creative professionals, we work closely with your team to ensure your beautiful product vision is translated faithfully into a digital experience. We bring repeatable, lean processes to projects through proven discovery, planning, and design methods. Embracing open-minded content exploration, our design facilitates a seamless connection with the brand, fostering creativity, play, and socialisation.
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Key Areas
Customer Experience
We advocate the significance of end-to-end user journeys as a critical project artefact that ensures every feature serves a goal that links back to customer needs.
Service Design
Connecting businesses using a holistic process that considers all touch points of the customer journey map, from the first discovery to the delivery, helping to support organisations in times of change.
Product & UI Design
Create evergreen and scalable designs that are easy to maintain and build. Product design that supports future enhancement and creates connected user journeys.
UX Design
UX design weaves the product narrative for business and engineering, ensuring user-centric outcomes by speaking the user's language.
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Insights
Proven Processes
We have proven pragmatic processes to ensure the initial concept aligns with the final execution, meeting business and customer expectations for a world-class experience.
Leading Co-creation
Design takes the lead to clarify user goals and facilitates co-creation for product teams to ensure the feature requirements satisfy user needs.
Connected Journeys
An overarching product user journey map is the compass for every design decision. It highlights strategic opportunities where we can exceed expectations to create a connection that sparks user joy.
Transcending Biases
Research insights empower effective decision-making. By profoundly understanding user behaviours, needs, and pain points, we can design and build products that meet user requirements, transcending assumptions or personal biases.
Product Narrative
Early inclusion of design leads in planning and discovery leads to successful product design. Collaborative design with product management optimises development, minimises rework, and delivers a user-friendly product structured around a cohesive narrative.
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Want to say hello?
- wearehere@lumos.com.au
- (02) 8355 7262
Offices in Sydney and Auckland
